EVCS Subscription Plans

Frequently Asked Questions

How can I find the closest chargers?

You can search by city or zip code through our EVCS app or by going to find a charger. You can also find all of our public chargers via Plugshare, Google and Apple maps.

What EV’s does EVCS support?

EVCS chargers support all EVs on the road. For Teslas, we have 30+ locations retrofitted with Tesla adapters. Please check the EVCS app to see if the necessary charging connector or adapter is available.

How long will it take to charge my EV?

The majority of vehicles are able to charge to 80% in less than 90 minutes using an EVCS 50kW DC Fast Charger. Level 2 chargers charge between 18-25 miles of range per hour, taking approximately 8 hours to be fully charged.

How do I charge my EV with EVCS?

You can start charging on the EVCS network right away by following these three simple steps:

1. Select one of the plans above and complete the enrollment process.
2. Download the EVCS app. Log into the app through the same email address and password you used to enroll in the plan.
3. On the app, locate an EVCS charger. Make sure to check any special instructions on the app on how to access the charger location. After you plug in your vehicle, use your app to scan the QR code at the charger. Follow the prompts on the app and your charging session will start right away! For some chargers, you may need to press the “start” button on the charger.

Are there any other fees I need to pay with my subscription?

With an EVCS charging subscription there are no hidden or additional fees, you pay one monthly flat rate giving you access to EVCS’ entire network of Level 2 and Level 3 DC fast chargers.

If I’m having charger trouble, who can I contact?

Our EVCS Support Center is open 24/7/365 to address charger issues. We can be reached by phone at (866) 300-EVCS (3827) or at this link. Customers who call will be connected to a live agent, ready to help you get back on the road.

When will my subscription be billed each month?

Your subscription plan will be automatically billed at enrollment. Your monthly recurring billing date will be the same day each month. However, if you purchase your plan on the 29th, 30th, or 31st of the month, your next billing date will be on the 1st of the following month.

What happens if I exceed the plan allowance?

After you exceed your monthly allowance, you will be charged a rate of $0.39/kWh for both Level 2 and DC Fast charging. Upon completion of your monthly subscription renewal, your kWh allowance will be reset.

How many total charges will I get before I exceed the 200 kWh cap on the Standard Anytime plan?

200 kWh equates to about 7 charges a month based on a 50 kW battery and an efficiency of 0.26 kWh/mile. (Battery capacity and efficiency based on the Tesla Model 3).

How do I upgrade or downgrade my membership?

You may upgrade or downgrade your EVCS subscription plan at any time. Your new billing date will become effective one month after the upgrade date. For downgrades, the adjustment will go into effect in the next billing cycle and no refunds will be provided for the remaining days in a billing cycle after downgrade or cancellation of a membership.

How do I cancel my subscription?

You can cancel at any time by going to evcs.com/account or by clicking "subscription plan" in the app. Your plan will be active until the end of the billing cycle. You will not be refunded for any remaining days in the cycle.

What happens if my payment fails for my EVCS subscription?

Failed Payment on Weekly/Monthly Renewal: If the renewal payment fails, the plan will be canceled.

Failed Payment on Overage Charging Session: If the payment fails for an overage charging session, the account will be suspended until the outstanding payment is resolved. You will not be able to initiate new charging sessions until the payment is completed. If the outstanding balance is not resolved by the end of your billing cycle, your plan will be canceled.

In all these cases, you will receive a notification informing you of the payment failure and providing instructions on how to resolve the issue.

What is a pre-authorization fee?

A pre-authorization fee is a temporary charge placed on your payment card (debit or credit card) to ensure there are sufficient funds available in your card to cover the cost of the charging session. Pre-authorization fees are always funded back to your card, after the payment for the charging session is successfully processed. The duration of the hold is dependent on your card provider; it might take a few days for the refund to be reflected on your card statement.
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For members: If you use the EVCS app to initiate a Pay As You Go charging session (i.e. you are a registered user with EVCS and have a card saved on file), the pre-authorization fee is $30 per charging session. If you have a Subscription Plan with EVCS, there are no pre-authorization fees.
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For non-members: If you don’t use the EVCS app to initiate a charging session from your EVCS account (i.e. you use the card reader machine on the charger, or you scan the QR code on the charger with your phone camera), the pre-authorization fee will range between $30 and $50 per charging session. Unfortunately in this case, EVCS has limited control over that fee because it is dependent on the card processing vendor.
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To minimize the pre-authorization fees, we encourage you to sign up and become an EVCS member. You can do so by visiting evcs.com/account or directly on the EVCS app. Becoming a member is completely FREE.

If the pre-authorization fee is not refunded to your account within 14 calendar days, please feel free to contact Customer Support, and we would be happy to assist you.

I have a “HOLD TEMPORARY” charge on my card from EVCS. What is this for?

This is a pre-authorization fee. A pre-authorization fee is a temporary charge placed on your payment card (debit or credit card) to ensure there are sufficient funds available in your card to cover the cost of the charging session. Pre-authorization fees are always funded back to your card, after the payment for the charging session is successfully processed. The duration of the hold is dependent on your card provider; it might take a few days for the refund to be reflected on your card statement.
‍
For members: If you use the EVCS app to initiate a Pay As You Go charging session (i.e. you are a registered user with EVCS and have a card saved on file), the pre-authorization fee is $30 per charging session. If you have a Subscription Plan with EVCS, there are no pre-authorization fees.
‍
For non-members: If you don’t use the EVCS app to initiate a charging session from your EVCS account (i.e. you use the card reader machine on the charger, or you scan the QR code on the charger with your phone camera), the pre-authorization fee will range between $30 and $50 per charging session. Unfortunately in this case, EVCS has limited control over that fee because it is dependent on the card processing vendor.
‍
To minimize the pre-authorization fees, we encourage you to sign up and become an EVCS member. You can do so by visiting evcs.com/account or directly on the EVCS app. Becoming a member is completely FREE.

If the pre-authorization fee is not refunded to your account within 14 calendar days, please feel free to contact Customer Support, and we would be happy to assist you.

I have a charge on my card from EVCS that I don’t recognize. What is this for?

This may be a pre-authorization fee. A pre-authorization fee is a temporary charge placed on your payment card (debit or credit card) to ensure there are sufficient funds available in your card to cover the cost of the charging session. Pre-authorization fees are always funded back to your card, after the payment for the charging session is successfully processed. The duration of the hold is dependent on your card provider; it might take a few days for the refund to be reflected on your card statement.
‍
For members: If you use the EVCS app to initiate a Pay As You Go charging session (i.e. you are a registered user with EVCS and have a card saved on file), the pre-authorization fee is $30 per charging session. If you have a Subscription Plan with EVCS, there are no pre-authorization fees.
‍
For non-members: If you don’t use the EVCS app to initiate a charging session from your EVCS account (i.e. you use the card reader machine on the charger, or you scan the QR code on the charger with your phone camera), the pre-authorization fee will range between $30 and $50 per charging session. Unfortunately in this case, EVCS has limited control over that fee because it is dependent on the card processing vendor.
‍
To minimize the pre-authorization fees, we encourage you to sign up and become an EVCS member. You can do so by visiting evcs.com/account or directly on the EVCS app. Becoming a member is completely FREE.

If the pre-authorization fee is not refunded to your account within 14 calendar days, please feel free to contact Customer Support, and we would be happy to assist you.

Is the EVCS network expanding?

Yes! We are rapidly expanding, planning to more than double our network footprint to nearly 1,500 chargers by the end of 2023. We will be expanding into 35+ new cities and increasing charger density in the 60+ cities we are already in. See evcs.com/find-a-charger for locations coming soon!

Can I use my EVCS subscription on non-EVCS charging networks?

Your EVCS subscription only offers you charging access with the EVCS network. Your plan does not apply with other charging networks.

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