How EVCS is Repairing Reliability Concerns

One of the biggest concerns among EV drivers today is the reliability of public chargers. One recent survey from the Department of Bioengineering at UC Berkeley claims as many as 23% of public chargers in the Bay Area alone are, as Wired sums up, “nonfunctioning at any given time, stymied by broken screens, shoddy credit card or payment systems, network connection failures, or damaged plugs.” And that’s in a locale prioritizing the conversion to electric. Testimony from motorists seems to corroborate these findings. A CEC survey of 1,290 EV drivers found that fully 60% had experienced damaged or inoperable chargers, while almost half needed assistance from customer service. We find this wholly unacceptable and have taken measures to ensure that chargers in the EVCS network rise to the standard of operability our customers expect. Here are a few ways we’re doing that:

Renovating Existing Infrastructure

In the summer of 2020, we purchased the West Coast Electric Highway, a contiguous network of 56 charging stations in Oregon and Washington. Unfortunately, the chargers were outdated and several had fallen into disrepair. By October of 2021, the first phase in our estimated two-year renovation project had begun, complete with the incorporation of new proprietary networking software, updated payment portals, CCS1 connectors and replacement of old Level 2 and Level 3 chargers.

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Utilizing State-of-the-Art Hardware

Our Tritium RT50 chargers are acknowledged by industry experts as among the highest quality available. Their efficiency rating is greater than 90%, with 6000 VAC surge protection, and they maintain peak performance in both extreme heat and subzero temperatures. They’re durable, lightweight and equipped with a patented liquid-cooling technology that allays the effects of humidity, dust and corrosion.

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Remote Operational Testing

We maintain a powerful centralized platform that is connected to every charger in our network. This allows us to routinely run diagnostics checks that ensure optimum operability across every area, from electrical flow to RFID connectivity to the status of charging ports and adapters. If we find an issue, we remotely “reboot” the charger as a first step in our maintenance and repair protocols.

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Expert Technicians

If a reboot fails to solve the issue, we send a specially trained technician to service the equipment. However, some issues might fail to appear on one of our remote tests, which is why we routinely send field techs out to inspect every one of our installations across the West Coast. Working to preemptively address issues means less of a chance our customers get burdened with the hassle of faulty equipment.

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Responsive Customer Service

Despite all our mitigating efforts, we understand problems will still arise. That’s why we maintain a round-the-clock customer support team every day of the year to address charger issues. We can be reached by phone, email or website form, and we respond promptly to issues on social media. Customers who call in will be connected to a live person who is knowledgeable, empathetic and driven to achieve maximum satisfaction.

According to a recent article in Greenbiz, “To accelerate the transition to 100 percent zero-emission vehicle sales for new passenger vehicles in the U.S., the emphasis on charging infrastructure must equally focus on deploying more stations and ensuring a reliable driver experience. Otherwise, we risk slowing down EV adoption…” We completely agree. We remain committed to keeping our chargers in top working order and providing customers a simple, reliable and seamless charging experience.

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Spectrum News: SoCal Company Looks to Meet Growing Need for EV Charging Stations

Recently, our CEO and co-founder, Gustavo Occhiuzzo, was featured in a Spectrum News 1 segment titled “Inside the Issues” with Alex Cohen. He was able to not only convey the challenges we face as we work toward a more electric future, but also the strides EVCS has already made in addressing those challenges as well as some of our most significant achievements. Examples include our deal with LADOT to install DC fast chargers at 57 city-owned lots, our doubling of non-Tesla chargers in LA since last year alone, and the fact that EVCS has become one of the largest and fastest growing installers of EV charging stations on the West Coast in less than three years. See the interview clip and accompanying article below to learn more.

Recap of “Today, Explained” Podcast: It’s Electric!

Recently, we listened to Vox’s Umair Irfan discuss on his Today, Explained podcast how Norway has been trailblazing in the world of electric mobility and what strides the US can make to follow suit. We not only found the episode a fascinating exploration of how our Scandinavian friends serve as both innovators and motivators, but it elucidated ways in which EVCS can and has been working toward similar goals within the US. Below are some of the key takeaways from the podcast as well as how it relates to what we’re doing here and now.

EVCS Fast Charging Network to Use 100% Renewable Energy (Newsire)

One of the most common criticisms foisted on the electric mobility industry is that EVs are not technically carbon neutral since the electricity needed to power them is generated through fossil fuels, including coal and natural gas. This argument is not without merit and presents those of us in the EV infrastructure sector with yet another lofty goal – true carbon neutrality through electrical grids powered by renewable energy sources like wind and solar. And our most recent press release discusses how we at EVCS are doing just that.

EVCS Secures Credit Facility with Macquarie Group (Newswire)

We recently employed PR firm Firecracker to help us get the word out about all of the wonderful things EVCS is doing to make an all-electric future a reality. One major step toward this goal was our securing a credit facility that would allow for accelerated expansion of EV infrastructure, giving us confidence that the financial support required would be available when we needed it. Our PR team then went to work, drafting the following press release that outlines the particulars of this momentous achievement:

Installation of the Month (April 2021): Hilton Hotel & Plaza San Gabriel

Hilton is one of the most recognizable and respected organizations in the world. They own 18 different brands and more than 6,400 properties in 119 countries. Since 1925, they’ve been a model of the hospitality industry – synonymous with customer relations, integrity and innovation, which extends into areas like sustainability and the environment. Their website’s “Corporate Responsibility” page cites a commitment to fighting climate change, stating: “We seek to operate and grow sustainably, reducing our consumption of natural resources… We are proud to have set carbon reduction targets aligned with the Paris Climate Agreement.” And they continue to back up this commitment, including recently asking us to install EV charging banks at one of their key Los Angeles locations.