How EVCS is Repairing Reliability Concerns

One of the biggest concerns among EV drivers today is the reliability of public chargers. One recent survey from the Department of Bioengineering at UC Berkeley claims as many as 23% of public chargers in the Bay Area alone are, as Wired sums up, “nonfunctioning at any given time, stymied by broken screens, shoddy credit card or payment systems, network connection failures, or damaged plugs.” And that’s in a locale prioritizing the conversion to electric. Testimony from motorists seems to corroborate these findings. A CEC survey of 1,290 EV drivers found that fully 60% had experienced damaged or inoperable chargers, while almost half needed assistance from customer service. We find this wholly unacceptable and have taken measures to ensure that chargers in the EVCS network rise to the standard of operability our customers expect. Here are a few ways we’re doing that:

Renovating Existing Infrastructure

In the summer of 2020, we purchased the West Coast Electric Highway, a contiguous network of 56 charging stations in Oregon and Washington. Unfortunately, the chargers were outdated and several had fallen into disrepair. By October of 2021, the first phase in our estimated two-year renovation project had begun, complete with the incorporation of new proprietary networking software, updated payment portals, CCS1 connectors and replacement of old Level 2 and Level 3 chargers.

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Utilizing State-of-the-Art Hardware

Our Tritium RT50 chargers are acknowledged by industry experts as among the highest quality available. Their efficiency rating is greater than 90%, with 6000 VAC surge protection, and they maintain peak performance in both extreme heat and subzero temperatures. They’re durable, lightweight and equipped with a patented liquid-cooling technology that allays the effects of humidity, dust and corrosion.

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Remote Operational Testing

We maintain a powerful centralized platform that is connected to every charger in our network. This allows us to routinely run diagnostics checks that ensure optimum operability across every area, from electrical flow to RFID connectivity to the status of charging ports and adapters. If we find an issue, we remotely “reboot” the charger as a first step in our maintenance and repair protocols.

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Expert Technicians

If a reboot fails to solve the issue, we send a specially trained technician to service the equipment. However, some issues might fail to appear on one of our remote tests, which is why we routinely send field techs out to inspect every one of our installations across the West Coast. Working to preemptively address issues means less of a chance our customers get burdened with the hassle of faulty equipment.

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Responsive Customer Service

Despite all our mitigating efforts, we understand problems will still arise. That’s why we maintain a round-the-clock customer support team every day of the year to address charger issues. We can be reached by phone, email or website form, and we respond promptly to issues on social media. Customers who call in will be connected to a live person who is knowledgeable, empathetic and driven to achieve maximum satisfaction.

According to a recent article in Greenbiz, “To accelerate the transition to 100 percent zero-emission vehicle sales for new passenger vehicles in the U.S., the emphasis on charging infrastructure must equally focus on deploying more stations and ensuring a reliable driver experience. Otherwise, we risk slowing down EV adoption…” We completely agree. We remain committed to keeping our chargers in top working order and providing customers a simple, reliable and seamless charging experience.

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New EV Tax Incentives Will Drive Infrastructure Growth

Rarely has the progress of a fledgling new industry been so predicated upon passage of legislation as was the clean energy transportation sector with the $1.2 trillion once-in-a-lifetime infrastructure bill that Joe Biden signed into law on Monday. In addition to money for roads, bridges, ports, public transit – you know, all the usual stuff – the Build Back Better bill provides bold new incentives for drivers to go electric, including a $7,500 tax credit for EV buyers through 2026. Cars costing $50,000 or less and trucks, vans and SUVs costing $80,000 or less will qualify.

Installations of the Month (November 2021): LADOT Lots 628 & 639

Los Angeles continues to be the epicenter for America’s green transportation “EV-olution,” and EVCS continues to lead the charge there, having installed over half the city’s publicly accessible non-Tesla charging stations for two years running. According to industry group Veloz, nearly one in 10 new vehicle sales in California are plug-in vehicles – which accounts for 45% of all plug-in vehicle sales nationwide – and that trend is only growing. In our research, many Angelenos cite the increased prevalence of DCFCs as a key reason why owning an EV has become practical, reducing their range anxiety and offering lightning-fast charging options while they shop, eat and play. This further reinforces the idea that greater access to modern charging infrastructure leads to more EVs on the road, especially in underserved areas that are sorely in need of outside economic investment to spur growth.

Partnerships for Progress: Spotlight on Barlow Respiratory Hospital

Every now and then, if you’re lucky, you have the good fortune to engage with a strategic partner who shares your goals, values and vision. With acres of common ground, you effortlessly work hand in hand to advance causes that truly matter to the both of you. For EVCS, Barlow Respiratory Hospital is such a partner – one of those rare facilities that fully embodies our commitment to making the planet a safer, healthier, happier place, one person at a time.

The Electrical Vehicle Industry Keeps Growing, and More Drivers are Making the Switch

The electrical vehicle industry keeps growing and more drivers are making the switch. This is why governments around the world are working to provide EV users with more and more places to recharge their cars. At EVCS, we’ve created an app that you can use when wondering “Hey, where can I find electric car charging stations near me.”

Top 10 Reasons Why Mass EV Adoption is Inevitable

According to evadoption.com, EV sales are expected to grow from 3.4% of all new auto sales in 2021 to 29.5% in 2030. In fact, they cite several models that forecast explosive growth in EV ownership across the US over the next decade. See the full sales forecasts here complete with bar charts and supporting data: https://evadoption.com/ev-sales/ev-sales-forecasts/. While skeptics might pooh-pooh these projections as overly optimistic, we believe they may actually fall short of the eventual reality. Of course, only time will tell, but below are our top 10 reasons why we believe EVs will be as commonplace as microwaves come 2030.