How EVCS is Repairing Reliability Concerns

One of the biggest concerns among EV drivers today is the reliability of public chargers. One recent survey from the Department of Bioengineering at UC Berkeley claims as many as 23% of public chargers in the Bay Area alone are, as Wired sums up, “nonfunctioning at any given time, stymied by broken screens, shoddy credit card or payment systems, network connection failures, or damaged plugs.” And that’s in a locale prioritizing the conversion to electric. Testimony from motorists seems to corroborate these findings. A CEC survey of 1,290 EV drivers found that fully 60% had experienced damaged or inoperable chargers, while almost half needed assistance from customer service. We find this wholly unacceptable and have taken measures to ensure that chargers in the EVCS network rise to the standard of operability our customers expect. Here are a few ways we’re doing that:

Renovating Existing Infrastructure

In the summer of 2020, we purchased the West Coast Electric Highway, a contiguous network of 56 charging stations in Oregon and Washington. Unfortunately, the chargers were outdated and several had fallen into disrepair. By October of 2021, the first phase in our estimated two-year renovation project had begun, complete with the incorporation of new proprietary networking software, updated payment portals, CCS1 connectors and replacement of old Level 2 and Level 3 chargers.

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Utilizing State-of-the-Art Hardware

Our Tritium RT50 chargers are acknowledged by industry experts as among the highest quality available. Their efficiency rating is greater than 90%, with 6000 VAC surge protection, and they maintain peak performance in both extreme heat and subzero temperatures. They’re durable, lightweight and equipped with a patented liquid-cooling technology that allays the effects of humidity, dust and corrosion.

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Remote Operational Testing

We maintain a powerful centralized platform that is connected to every charger in our network. This allows us to routinely run diagnostics checks that ensure optimum operability across every area, from electrical flow to RFID connectivity to the status of charging ports and adapters. If we find an issue, we remotely “reboot” the charger as a first step in our maintenance and repair protocols.

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Expert Technicians

If a reboot fails to solve the issue, we send a specially trained technician to service the equipment. However, some issues might fail to appear on one of our remote tests, which is why we routinely send field techs out to inspect every one of our installations across the West Coast. Working to preemptively address issues means less of a chance our customers get burdened with the hassle of faulty equipment.

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Responsive Customer Service

Despite all our mitigating efforts, we understand problems will still arise. That’s why we maintain a round-the-clock customer support team every day of the year to address charger issues. We can be reached by phone, email or website form, and we respond promptly to issues on social media. Customers who call in will be connected to a live person who is knowledgeable, empathetic and driven to achieve maximum satisfaction.

According to a recent article in Greenbiz, “To accelerate the transition to 100 percent zero-emission vehicle sales for new passenger vehicles in the U.S., the emphasis on charging infrastructure must equally focus on deploying more stations and ensuring a reliable driver experience. Otherwise, we risk slowing down EV adoption…” We completely agree. We remain committed to keeping our chargers in top working order and providing customers a simple, reliable and seamless charging experience.

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Navigating California’s New EV Mandate

California’s going all in on electric. On August 25th, Governor Gavin Newsom made a very important announcement concerning the future of transportation in the Golden State: “We can solve this climate crisis if we focus on the big, bold steps necessary to cut pollution. California now has a groundbreaking, world-leading plan to achieve 100 percent zero-emission vehicle sales by 2035.” Big and bold, indeed. And while highly encouraging, it brings up a number of questions moving forward.

Installation of the Month (July 2022): Kenwood Inn & Spa

A key focus for us over the last several years has been the installation of additional chargers at holiday hot spots, tourist destinations, and other key points of interest. Not only will it help dispel long-range travel anxiety among many new EV drivers, but it will also lead to a significant reduction in carbon emissions otherwise generated by gas-guzzlers during peak vacation seasons. Moreover, our egalitarian approach to site selection means we’re just as likely to install a charger at a McDonald’s as we are at a Morton’s since we understand the value in catering to a broad clientele. However, higher net worth individuals continue to drive EV sales in the US (a June 2021 Fuels Institute study specifies middle-aged males with household incomes over $100,000), so catering to venues that offer a luxury experience will encourage even greater participation by this group while serving as a bellwether for lower-income drivers who are attracted to the idea of electric mobility as a symbol of status.

Mexico to Canada EV Road Trip: EVCS Interview

We sat down with EV owner and enthusiast Anthony Williams, a 60-year-old business owner from San Diego, who recently commemorated the 10-year anniversary of his first trans-American road trip in an EV by retracing the same route to see what had changed in the world of EV fast charging, for better or for worse. Below are some of his insights and feedback.

Installation of the Month (June 2022): KPC Anaheim Global Medical Center

“For us, healthcare is not only about caring for our patients, but also about investing in the people who live in our communities.” These are the words emblazoned across the home page of the KPC Anaheim Global Medical Center’s website. Facilities like these are attractive partners for us because, like us, their goal is the betterment of humanity. In fact, just replace “healthcare” with “electric mobility” and “patients” with “planet,” and you have the EVCS mission statement in a nutshell. Allying with kindred spirits creates a natural synergy for us through the sharing of core values like customer service and an improved quality of life. Imagine then our excitement when KPC decided to install four of our newest DC fast chargers on their Anaheim property, giving us the opportunity to continue expanding our network southward.

6 Reasons Why Fast Charging is Critical

EVCS Level 3 chargers are capable of charging an EV battery to 80% capacity within 20 minutes on most vehicles. They are sleek, efficient, convenient, work with any EV, can function in myriad conditions, and are connected by a powerful network with an easy-to-use interface. By all measures, Level 3 charging – or fast charging – is not only an important link in the electric mobility chain as society transitions away from fossil fuels but a critical one to the goal of mass EV adoption.