How EVCS is Repairing Reliability Concerns

One of the biggest concerns among EV drivers today is the reliability of public chargers. One recent survey from the Department of Bioengineering at UC Berkeley claims as many as 23% of public chargers in the Bay Area alone are, as Wired sums up, “nonfunctioning at any given time, stymied by broken screens, shoddy credit card or payment systems, network connection failures, or damaged plugs.” And that’s in a locale prioritizing the conversion to electric. Testimony from motorists seems to corroborate these findings. A CEC survey of 1,290 EV drivers found that fully 60% had experienced damaged or inoperable chargers, while almost half needed assistance from customer service. We find this wholly unacceptable and have taken measures to ensure that chargers in the EVCS network rise to the standard of operability our customers expect. Here are a few ways we’re doing that:

Renovating Existing Infrastructure

In the summer of 2020, we purchased the West Coast Electric Highway, a contiguous network of 56 charging stations in Oregon and Washington. Unfortunately, the chargers were outdated and several had fallen into disrepair. By October of 2021, the first phase in our estimated two-year renovation project had begun, complete with the incorporation of new proprietary networking software, updated payment portals, CCS1 connectors and replacement of old Level 2 and Level 3 chargers.

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Utilizing State-of-the-Art Hardware

Our Tritium RT50 chargers are acknowledged by industry experts as among the highest quality available. Their efficiency rating is greater than 90%, with 6000 VAC surge protection, and they maintain peak performance in both extreme heat and subzero temperatures. They’re durable, lightweight and equipped with a patented liquid-cooling technology that allays the effects of humidity, dust and corrosion.

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Remote Operational Testing

We maintain a powerful centralized platform that is connected to every charger in our network. This allows us to routinely run diagnostics checks that ensure optimum operability across every area, from electrical flow to RFID connectivity to the status of charging ports and adapters. If we find an issue, we remotely “reboot” the charger as a first step in our maintenance and repair protocols.

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Expert Technicians

If a reboot fails to solve the issue, we send a specially trained technician to service the equipment. However, some issues might fail to appear on one of our remote tests, which is why we routinely send field techs out to inspect every one of our installations across the West Coast. Working to preemptively address issues means less of a chance our customers get burdened with the hassle of faulty equipment.

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Responsive Customer Service

Despite all our mitigating efforts, we understand problems will still arise. That’s why we maintain a round-the-clock customer support team every day of the year to address charger issues. We can be reached by phone, email or website form, and we respond promptly to issues on social media. Customers who call in will be connected to a live person who is knowledgeable, empathetic and driven to achieve maximum satisfaction.

According to a recent article in Greenbiz, “To accelerate the transition to 100 percent zero-emission vehicle sales for new passenger vehicles in the U.S., the emphasis on charging infrastructure must equally focus on deploying more stations and ensuring a reliable driver experience. Otherwise, we risk slowing down EV adoption…” We completely agree. We remain committed to keeping our chargers in top working order and providing customers a simple, reliable and seamless charging experience.

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Installation of the Month (February 2021): Hollywood & Highland

In the movie Spider-man, Uncle Ben tells Peter Parker, “With great power comes great responsibility.” The phrase, which came to be known as the “Peter Parker Principle,” is just as true today as it was 20 years ago when the movie first premiered. And just as Peter took seriously his newfound powers, we take seriously our responsibility to facilitate broader access to vehicle electrification options – quite literally the “great power” here is the electricity that keeps EVs moving. We also understand the power of movies and television to convey the importance of electric mobility, be it through information, entertainment or influence marketing. As such, Hollywood has become a tremendous partner in advancing the EVCS mission.

Installation of the Month (January 2021): Barlow Respiratory Hospital

While 2021 brings hope and promise for greater widespread adoption of electric mobility, a quick glance at our portfolio reminds us of all the headway we’ve already made toward that end. Last year, we seized on positive customer sentiment and abundant fiscal opportunities in the green energy space, allowing us to become one of the top installers of EV charging infrastructure in the State of California (with 500+ installations completed and counting). As such, we thought it might be worthwhile to share some of these installations with you – a new success story each month – so that you can see firsthand the favorable strides we’re making toward a carbon-neutral future.

2020: A Year in Review

Two thousand twenty has been a year of undeniable adversity, but also one of remarkable achievement. A year of firsts and hopefully a few lasts. A time of toil and tribulation, but also of triumph. For genuine success is partly defined by our ability to hurdle those implacable obstacles that make the result so noteworthy in the first place. Now, as the EVCS team looks back on this unusual year, we take stock of our unique achievements that made 2020 one for the books.

Electrification Progress in the Age of COVID

It’s pretty clear that vaccine or no, COVID will be here for a while, and with it the new normal of face masks, social distancing, telecommuting and (consequently) less road travel. While some might view this with trepidation, we see it as an opportunity. Since the earliest weeks of the pandemic, major metro areas like Los Angeles, Seattle and Chicago – those with large reductions in automobile traffic – immediately began seeing improvements in air quality, according to articles in the New York Times and Washington Post. More recent, an NPR story noted ozone pollution has decreased as much as 15% in many of these places. It seems an unintended consequence of the lockdown has been to accelerate the transition to responsible mobility by demonstrating its positive effects on the environment.

Commentary on Geotab’s 2020 EV Fleet Trends Article – Part II

Two weeks ago, we published part one of our commentary on Geotab’s in-depth article, “Electric Vehicle Trends 2020: Top 6 Factors Impacting Fleet Electrification” (https://www.geotab.com/white-paper/electric-vehicle-trends/). Again, the idea was to assess whether each of the trends were evolving as Geotab predicted and, if so, how EVCS was responding to them in the marketplace. Below are the final three trends referenced and our thoughts on each.