Tag Archive: customer service

Defining the Customer Experience

April 22, 2021 4:54 pm

Delivering a positive customer experience isn’t just a part of our company philosophy; it’s the most important part. It’s not just a box to be checked on survey forms, but a core element that composes the metaphoric I-beams of everything we build. It drives our policies and procedures, our innovations, the solutions we offer, and the overall attitude of our team. The EVCS customer experience means making sure that both site hosts and drivers know they’re getting the very best products, services and support when it comes to their electric mobility needs. Here are just a few key ways we’ve manifested that superior experience. End-to-End Solutions Businesses that are interested in hosting charging stations shouldn’t have to fill in the... Read More


6 Reasons Why America Needs EVCS

March 15, 2021 4:52 pm

EVCS has come a long way over a short time. In less than three years, we’ve taken a vision by company co-founders Gustavo Occhiuzzo and Ian Vishnevsky – one that incentivizes responsible mobility through increased access to charging infrastructure – and built upon it. We’ve partnered with state and local DOTs, developed advanced management software, pioneered affordable subscription charging plans, streamlined project installation processes, and reduced financial downsides while maximizing upsides for site owners, just to name a few. These momentous strides have, incidentally, given us the opportunity to assess America’s transportation sector in real detail, allowing us greater insight into why the EVCS vision is so crucial. As such, here are six of the biggest reasons why we feel... Read More


5 Key Values That Define Our Company

January 27, 2021 5:45 pm

EVCS was founded with one very simple goal in mind – namely, incentivizing the mass adoption of safer, cleaner, more cost-effective modes of transportation through innovative and accessible electric mobility solutions. In other words, create a reliable EV charging network that’s affordable, ubiquitous and environmentally friendly. A Herculean achievement to be sure. (Just ask the many companies who have tried and failed.) And yet we’ve already made monumental strides in improving air quality while simultaneously reducing economic burdens for millions of commuters. So then, to what do we credit our steadfast success? In a word, values. We maintain a set of five core values that place the customer at the heart of everything we do. Responsibility This word encompasses a... Read More


Things We’re Grateful For…

November 23, 2020 1:43 am

With Thanksgiving right around the corner, we felt like this might be a good time to take stock of what we’re grateful for this year. Gratitude, after all, is a vitally important attribute, and yet one that can be so easily left by the wayside, especially in a trying year like 2020. But each passing day brings new opportunities, and recent events (several of which we’ve covered in past blogs) have made us very optimistic for the future. So, without further ado, here are a handful of things that really got EVCS’s gratitude motor humming recently. The Moving Forward Act This massive $1.5 trillion infrastructure bill passed the House this summer, and despite Senate opposition, has a 91% chance of... Read More